Operational Policies
Credits, Bookings, & Expiration
Bi-weekly Subscriptions
For plans with a limited number of credits per billing period, all credits must be used within the billing period. Credits cannot be rolled over to the next billing period.
Bookings can be made outside the active billing period. If the subscription is cancelled or the payment method on file fails...
Credit Packages
- Drop-in Trial: Credits must be used within 7 days of the first booking.
- 10-Pack: Credits must be used within 3 months of the first booking.
- 20-Pack: Credits must be used within 6 months of the first booking.
- 40-Pack: Credits must be used within 6 months of the first booking.
Clients can only book classes if they have credits available.
Late Arrivals
Please arrive during your scheduled booking window for Open Gym and up to 20 minutes prior to the start of any Group Training Class. No latecomers will be admitted into the space, to ensure respect, safety and the best training experience for all your fellow members.
- Open Gym arrival/entry must be within the period booked.
- Group Training must arrive no later than 5 minutes from start of class.
- Private sessions must arrive no later than 15 minutes from start of session.
Cancellations & No Shows
Bookings may be cancelled online or through the app only. We are unable to process cancellations by phone or email. Please keep track of your bookings, as missed or late cancellations may result in lost credits or charges to the card on file.
Cancellation Notice Periods
Open Gym & Group Training: 8-hour notice required
Private Sessions: 24-hour notice required
Early Cancellations
Cancellations made outside of the notice period incur no penalty.
Late Cancellations
(Cancellations made within the notice period)
Unlimited Subscriptions: $5 + tax charge for Open Gym and Group Training bookings
Credit Subscriptions or Packages: $5+ tax charge or loss of credit
Private Sessions: Loss of session
No-Shows
(Failure to attend after the booking window or class has started)
Unlimited Subscriptions: $10 + tax charge
Credit Subscriptions or Packages: Loss of credit
Private Sessions: Loss of session
Waitlists
If an Open Gym Entry booking window or Small Group Training class is full, you may join the waitlist to receive an email notification if a spot opens. If a spot opens, it becomes immediately available to all members and is filled on a first-come, first-served basis.
Guest Passes
You are required to provide a name and email address for each guest at the time of booking. All guests must complete a liability waiver before training.
The same guest may visit multiple times, provided a valid guest pass is used for each visit. You do not need to accompany your guest on their visit.
Guest passes do not roll over and must be used within the applicable period.
Facility Etiquette & Conduct
Phone Use on the Floor
Please keep phone use to a minimum while on the training floor. Phones may be used for music, timing, or tracking workouts, but extended calls, filming others, or prolonged scrolling should be taken off the floor to avoid disrupting fellow members.
Equipment Sharing
Our capacity-controlled model is designed to prevent overcrowding. If there’s ever overlap on equipment, we appreciate members being flexible and respectful by sharing or alternating as needed.
Wiping Down Equipment
Please wipe down all equipment after use using the provided cleaning supplies. This helps keep the space clean, safe, and enjoyable for everyone.
Clean Up After Use
Please make sure to put all the weights and/or accessories like handles and bands back after use.
Only Approved Coaches Allowed
To ensure the safety, quality, and integrity of our training environment, only coaches approved by The Cellar Athletic Club may provide instruction within the facility. Outside or unapproved coaches are not permitted to train clients on-site.
Respectful Behaviour
We expect all members to treat staff and fellow members with respect. Harassment, unsafe conduct, or disruptive behaviour will not be tolerated and may result in removal from the facility or suspension of membership.
Rogue Racks During Peak Hours
During Peak hours the Rogue Rhino squat racks will be in use for our Small Group Training.
Dry Chalk Only
Please do not use any liquid chalk. It is harmful to our machines. Dry chalk should be contained in the functional room close to the lifting platform.
Control Your Noise
Training hard is fine. Excessive yelling, slamming or dropping weight unnecessarily isn’t.
Respect Personal Boundaries
No unsolicited coaching, staring or interrupting someone mid-set.
Personal Belongings & Dress Code
No Outdoor Shoes
Outdoor shoes are not permitted on the training floor. Please bring clean indoor training shoes and change into them upon arrival to help maintain a clean and safe environment.
Personal Belongings
Please store personal items such as bags, coats, and valuables in the designated areas. For safety and space considerations, personal belongings are not permitted on the training floor.
Appropriate Attire
Members are expected to wear appropriate athletic attire that allows for safe movement and use of equipment. Clothing with offensive or inappropriate language or imagery is not permitted.
Unexpected Closures
In rare circumstances, the facility may need to close on short notice due to unforeseen events such as weather conditions, power outages, maintenance issues, or other safety concerns. When possible, members will be notified in advance via email or posted notices. We appreciate your understanding when closures are necessary to ensure the safety of our members and staff.
Unexpected Closures
In rare circumstances, the facility may need to close on short notice due to unforeseen events such as weather conditions, power outages, maintenance issues, or other safety concerns. When possible, members will be notified in advance via email or posted notices. We appreciate your understanding when closures are necessary to ensure the safety of our members and staff.
